Special order, Commissioning a new piece of jewelry:
Before you place a special order, make sure that you like our work. Everything that we make will have our personal style in it. I've referred to (movements?) in art as styles on our other pages, Art Deco, Celtic, or Woodland, for example. Here, I mean something more personal. That something, is just the way we think about design and form that that is fundamental. We mean our experience of art and our concept good design that guides our hands as we create. Make sure that you are OK with our taking a bit of artistic license in interpreting your wishes. We will work with you as we make your piece so that you can take part in its creation. Making our customers happy is job number 1 for us. We are very honored when someone commissions us and we always do our best to exceed your expectations.
Computer aided design ( Cad Cam )
If you have a design that you need reproduced exactly, you should consider CAD CAM. We can help you in this but be clear when you are ordering. Cad Cam pieces are computer creations, not hand made ones. These pieces are very exact. This is a good way to have many copies of a design made or if you wish to reproduce a design exactly. Cad Cam is also a great way to make versions of a design in different sizes.
Contact us:
Contact us and explain your project, email is best ( postgate@postgatejewelers.com ). We can keep your information and images for later reference. I also like email because you can print out our emails and make them part of your jewelry's story. We will respond with estimates and perhaps a quick sketch or wax to get things going. We can't really spend a lot of time working out your design before we receive a deposit of course. I usually develop a wax for my customers to allow them to give me their feedback. This is a great way for me make sure that they will love their new treasure.
Stones
We are willing to work with customers' stones. Please understand that we will not guarantee them against damage or even loss. We treat customer's stones with the same care as our own, but there are things that can go wrong. A woman once sent quite a few diamonds to us. There was a ring box in the package that contained several stones and a couple of pieces to break up. I threw the bubble wrap packing away that the box had been wrapped in. Later, I re-read my customer's note and I realized that we seemed several diamonds short? We checked our trash and the discarded bubble wrap. A clear plastic bag of diamonds was hidden in the bubble wrap completely concealed. The bag was clear, and so the diamonds and bag were almost invisible. Luckily, the trash was to be picked up later that day, it could have been a very sad situation. Anything that you send us is at your own risk. Oh, I promise to inspect the wrapping better, but please make it easy for us.
Payments
We accept partial payments especially on commissions, but please pay us off within a year unless we make other arrangements. We take payment via PayPal only. PayPal is safe and secure. There is no need to share any financial data with us. We will send you an invoice and you can pay in full or make a payment on a commission in progress. There are no refunds on custom orders. We will work with you if you've ordered a stock item if we can.
Please check our feedback on Face Book, or Etsy, you will see that we have a great record keeping our customers very satisfied.
Delivery: Most commissions are completed within 3 weeks to 6 months or less. Some will take much longer. The 18K Celtic choker with emeralds and diamonds, for example, takes about a year to reproduce.
